Refund policy

Last updated: October 13, 2025
Contact: team.a2zhaul@gmail.com

Thank you for shopping with A2ZHaul!
We aim to ensure you are completely satisfied with your purchase. If something isn’t right, we’re here to help.

🔁 Returns

You can request a return within 5 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging with all tags, manuals, and accessories included. You’ll also need the receipt or proof of purchase.
- Returns for reasons such as change of mind or personal preference are not accepted.
- By placing an order, you acknowledge and agree to our return policy and terms.
To start a return, please email us at team.a2zhaul@gmail.com with:
- Your order number
- Item name(s)
- Reason for return (optional photo if applicable)

Once your return request is approved, we’ll provide you with return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

🚫 Non-Returnable Items

Certain products are not eligible for return due to hygiene or usage reasons, including but not limited to:

Personal care and wellness items (e.g., massagers, grooming tools)
Items marked as Final Sale or Non-Returnable
Products damaged due to misuse, negligence, or improper installation

💸 Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed within 7-10 business days.

🔄 Exchanges

We currently do not support direct exchanges.
If you’d like to replace an item, please request a return and then place a new order.

⚙️ Damaged or Defective Items

If your product arrives damaged or defective, contact us within 48 hours of delivery with clear photos or a short video at team.a2zhaul@gmail.com.
We’ll arrange for a replacement or full refund after verifying the issue.

❓ Need Help?

If you have any questions about returns or refunds, contact us anytime at:
📧 team.a2zhaul@gmail.com